Exchange Policy

Damaged Items Upon Delivery

If your product arrives physically damaged or broken, please contact our support team within 48 hours of delivery, based on the delivery time recorded by the shipping company. Once the damage is verified, Amixtore will arrange an appropriate resolution, which may include a replacement with the same model, subject to availability.

Damage caused by misuse, accidents, or improper handling after delivery is not covered by the delivery-damage policy.

7-Day Quality Support

If your product develops a functional issue within 7 days of delivery, please contact Amixtore Support. We may guide you through troubleshooting or request photos or videos to assess the problem.

Depending on the issue and inspection results, we may offer a repair, replacement, exchange, or another appropriate solution.

Standard Exchange Conditions

For standard exchange, items should generally be unused, in their original condition and packaging, and include all accessories provided.

Signs of use, missing accessories, or damaged packaging may affect eligibility for an exchange, subject to applicable consumer protection laws.

How to Request an Exchange

To process an exchange request, we may ask you to provide:

• Your order number or proof of purchase.
• Clear photos of the product, its packaging, and included accessories.
• Photos or videos showing the reported issue, if applicable.
• Any additional information needed to assess your request.

Once we review your request, Amixtore Support will contact you with the next steps.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable Moroccan consumer protection laws.

Contact Us

If you have any questions about our Exchange Policy or would like to submit an exchange request, please contact the Amixtore Support Team by email:

 support@amixtore.com